1. Introduction
This Privacy Policy (“Privacy Policy”) apply and has effect in respect of the use of the website and all services, products, software provided by Ingenique Solutions Pte Ltd and its overseas offices (hereinafter also referred as “Ingenique”, “our”, “we” or “us”), as well as any other online features relating to the website and its content (the “Service(s)”). Our registered office, also our Headquarters in Singapore, is at 19 Keppel Road #07-02, Jit Poh Building, Singapore 089058.
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. We are concerned to ensure that all personal data submitted through the website are handled in strict adherence to the relevant data protection laws, including the Personal Data Protection Act of Singapore (the “PDPA”) and the Personal Data (Privacy) Ordinance (PD(P)O) in Hong Kong.
We have been ISO27001:2013 certified since 2021 ISO 27001 certification. Security has always been a top priority here at Ingenique and this certification proves that we have the necessary knowledge, processes, and systems in place to protect our customers’ data at every level of the organisation. We have taken reasonable measures to safeguard the Personal Data under our control against unauthorized access, disclosures and/or other similar risks. Access to your Personal Data is restricted to those parties who need to know such Personal Data in relation to the purposes specified in this Privacy Policy.
By interacting with us through the various channels such as phone calls, electronic mail messages, use our Ingenique websites, intranet or portal, or engaging us in the certification of your organisation and submitting information to us for processing, you agree and consent to us collecting, using, disclosing and sharing amongst ourselves your Personal Data, and disclosing such Personal Data to Ingenique’s authorized service providers and relevant third parties in the manner set forth in this Privacy Policy.
If you have any questions or comments about this Privacy Policy, please contact us at the “Contact Us” section below.
2. Collection of Data
We collect the following information which may include your personal data when you interact with our Services:
- Contact or identifier data when you sign up for or use our Services, such as your name, postal address (including billing address), email address, telephone or mobile phone number;
- Information you provide when you register for an event or conference, such as your occupation or interests;
- Information you provide when you register your interest on our Services, such as when you submit your interest through web forms; and
- Information you provide when you interact with our customer support in relation to our Services.
We may collect and store certain information automatically when you visit our website. Examples include the internet protocol (IP) address used to connect your computer or device to the Internet, connection information such as browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, the full URL clickstream to, through and from the website, cookie identifier and your activity on our website, including the pages visited.
If you provide us with any Personal Data relating to a third party (e.g. information of your customers, partners and/or any associated organisations), by submitting such information to us, you represent and warrant to us that you have obtained the requisite consent of such third party and/or are authorized to provide us with such Personal Data for the relevant purposes contained in this Privacy Policy.
You are to ensure that all Personal Data submitted to us is complete, correct and true. Failure to do so may result in our inability to fulfil your requests and/or delays in processing your requests.
3. Use of Data we collect
We will use information about you for delivering our Services to you under the terms of use agreed between us. The processing of information in this way is necessary for us to provide you the Service properly and to ensure the features function properly so that you have the best Service possible.
We will also use the information for evaluating and improving our Services, products, marketing, and user experience, and sending marketing and promotional communications. You can opt out from receiving our marketing communications at any time by contacting us as specified in the “Contact Us” section below.
4. Data Sharing
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or share for marketing purposes your Personal Information with third parties without your consent.
We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.
5. Data Transfer
Your personal data may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers. These countries may be outside your country of residence, and may have data protection laws different from the country in which you initially provided the data. Applicable laws in these other countries may allow the courts, law enforcement and national security authorities to access your personal data when in such country.
If you are a user located outside the country to which your information may be transferred, you understand (and, as permitted under applicable law, consent to) having any personal data processed in such country. When we transfer your data, we will protect that data as described in this Privacy Policy.
6. Data Retention
Ingenique will only retain your personal information for as long as is needed to fulfil the purposes for which we collected it, unless a longer retention period is required or allowed by law, for purposes of satisfying any legal obligations, investigations, or identifying wrongdoings to defend or enforce Ingenique legal rights.
7. Data Protection
We use a combination of administrative, technical, organizational and physical measures to safeguard personal data in our possession against accidental, unlawful or unauthorized loss, use, access, disclosure or modification. We make reasonable efforts to ensure a level of security appropriate to the risk of the processing, taking into account the costs of implementation and nature of the processing of personal data. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us as set forth in the “Contact Us” section below.
8. Your Rights
Subject to applicable law, you may have certain rights to access, review, update, correct inaccuracies in or delete your personal data in our custody and control by contacting us as specified in the “Contact Us” section below.
9. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. We encourage you to review this website for the latest information on our privacy practices. Any amended Privacy Policy will be posted on our website and can be viewed at Privacy Policy page. If you continue to browse and use this website, you are agreeing to accept and be bound by this Privacy Policy.
10. Contact Us
If you have questions about this Privacy Policy or how we or our service providers handle your personal data, please email to DPO@ingenique.net
Or you may write to:
Attention: Data Protection Officer
19 Keppel Road #07-02, Jit Poh Building, Singapore 089058